As I sit waiting for a haircut, finishing this blog post on my phone… (which started as a note made on a train, and was re-worked from home on my laptop)…I’m contemplating the cloud service that keeps my notes synced across all my devices, and I’m forced to admit that the technology works, and in fact works very well.
This is a big step for me, as in the past I’ve been quick to anger at even the most trivial of technology failures, all a flurry of mashed buttons and growled curses when, say, my phone is a bit slow loading a website… In recent times though, I’ve tried to be more measured in my critique of technology, and now I guess I would describe myself as a technology “optimalist”.
But what exactly is an optimalist? My preferred description is someone who seeks perfection but understands that it is, by definition, unobtainable – and who strives to succeed but accepts failure as an inevitable part of the journey. A perfectionist, by contrast, considers anything less than perfect as completely unacceptable.[/ezcol_1half][ezcol_1half_end]
In the context of technology, I think too many of us (myself included!) adopt an unnecessarily perfectionist view, holding unrealistic expectations of flawless operation 100% of the time, leading to stress and frustration when imperfect performance inevitably occurs.
Taking a broader view, the ease with which we operate our modern technology is a testament to the brilliant engineering that often hides incredible complexity, giving us only the illusion of simplicity. From an optimalist perspective, this underlying complexity should always be considered when faced with a technology issue.
By adopting an optimalist approach, not only can you avoid the stress associated with technology failures, but you’re also likely to resolve issues faster, as your relationship with support representatives will be more collaborative than combative.
As we at Technication embark on our journey to make technology approachable and understandable for everyone, I’d like to challenge you to try an optimalistic approach the next time you’re faced with a technology issue. You might find it enjoyable!